Refund & Payment Policy

1. Vantage Voyages Professional Fees

All professional fees—including but not limited to Initial Consultation Fees, Itinerary Design Fees, and Management Fees—are strictly non-refundable.

• These fees represent compensation for the Agency’s time, professional expertise, and the intellectual property involved in curating your travel.

• Professional fees are considered "earned" at the time of payment or commencement of work and will not be refunded under any circumstances, including the cancellation, postponement, or interruption of the travel for any reason.

2. Supplier Refunds and Liability

Vantage Voyages acts as an intermediary between the Client and third-party Suppliers (e.g., airlines, hotels, cruise lines, tour operators).

• Supplier Responsibility: All refunds for travel services are governed exclusively by the terms and conditions of the specific Supplier. Whether a refund, credit, or voucher is issued is at the sole discretion of the Supplier.

• Agency Limitation: The Agency is not responsible for a Supplier’s failure to provide a refund, nor for a Supplier’s bankruptcy or insolvency.

• Processing Time: Should a Supplier authorize a refund, please be advised that the Agency has no control over the timeline in which the Supplier processes said funds.

3. Non-Refundable Services and Chargebacks

By engaging Vantage Voyages, you acknowledge and agree to the following regarding financial disputes:

• Commitment to Non-Refundability: You understand that certain travel components (such as "non-refundable" hotel rates or "bulk" airfare) are sold as such and cannot be recovered.

• No-Chargeback Agreement: You agree not to initiate a credit card chargeback or "dispute" with your financial institution for any non-refundable professional fees or travel services that were canceled by you or by a Supplier due to Force Majeure or other unforeseen events.

• Dispute Resolution: If you are dissatisfied with our services, you agree to contact the Agency directly to resolve the matter. Initiating a chargeback for services correctly rendered or for Supplier-penalized cancellations is considered a breach of this contract. The Agency reserves the right to recover any legal fees or costs associated with defending a bad-faith chargeback.

4. Travel Insurance as the Sole Remedy

Because the Agency and its Suppliers often cannot provide refunds for last-minute cancellations, Travel Insurance is your primary protection. * Any financial loss resulting from your inability to travel—regardless of the cause (medical, family emergency, or global event)—should be recovered through a comprehensive travel insurance claim, not via a refund request to the Agency or a chargeback to your credit card.

5. Partial Refunds and Unused Services

No refunds will be issued for "unused services" once a trip has commenced. This includes missed transfers, unused hotel nights, or skipped tours. If you choose to depart a trip early or skip a scheduled event, no reimbursement will be provided by the Agency.